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How to Use Lab Card Select

Q. What is Lab Card Select?
A. Lab Card Select is a voluntary program that allows you to obtain high-quality, discounted outpatient laboratory testing*. To obtain the discounted services your physician or phlebotomist must indicate that you have the Lab Card Select Program on the paperwork that accompanies your specimens to a participating Quest Diagnostics laboratory.

Q. Does Lab Card Select replace current healthcare benefits?
A. No. It simply provides you the option to receive discounted outpatient laboratory testing when you present your Lab Card Select card and ask for the Lab Card Select Program. However, if you choose not to use the Lab Card Select Program, your standard benefits for outpatient laboratory testing will apply.

Q. What tests are processed under Lab Card Select?
A. The program covers diagnostic outpatient laboratory testing provided the tests have been ordered by your physician and you have requested to use your Lab Card Select Program. Outpatient lab work includes:

  • Blood testing (e.g., cholesterol, CBC).
  • Urine testing (e.g., urinalysis).
  • Cytology and pathology (e.g., pap smears, biopsies).
  • Cultures (e.g., throat culture).

Q. What tests are NOT processed under Lab Card Select?
A. Lab Card Select does not cover all lab work, including:

  • Lab work ordered during hospitalization.
  • Lab work needed on an emergency (STAT) basis and time-sensitive, esoteric outpatient laboratory testing such as
    fertility testing, bone marrow studies and spinal fluid tests.
  • Nonlaboratory work such as mammography, x-ray, imaging and dental work.
  • Lab work performed by another laboratory or a non participating Quest Diagnostics laboratory.

Q. Is there a charge for specimen collection?
A. Yes. When your specimen is collected at the physician’s office, your health plan may be billed by the physician for collection services. When your collection is at an approved Lab Card Select collection site, Quest Diagnostics will be responsible for billing your health plan. However, you may be responsible for coinsurance, copay and/or deductible.

Q. What if my physician doesn’t collect specimens?
A. Most of the time, the physician or physician office staff collects your specimen(s) and calls Lab Card Select Client Services for pickup. If the physician is unable to collect the specimens, check the website at www.labcardselect.com, or call 1-800-750-1253 to see if there is an approved collection site in your area. Please verify hours of collection for the Lab Card Select Program and collection site capabilities, specifically glucose tolerance testing and pediatric draws.

If a collection site that meets your needs is available, you can take a completed test order from your physician outlining the tests to be performed to the collection site. Show your Lab Card Select card to the office staff and verbally request your Lab Card Select Program. Your physician or phlebotomist must indicate that you have the Lab Card Select Program on the paperwork that accompanies your specimens. Specimens will be collected by a trained medical professional and sent to the laboratory for testing. Results will be sent to your physician, generally the next day. If you do not use your Lab Card Select Program, you will continue to receive lab services as you always have—and your standard benefits for outpatient laboratory testing will apply.

Q. What if a physician does not collect specimens for the Lab Card Select Program, wants to perform the testing in his or her own office, or have the specimens sent to a laboratory of his/her choice?
A. You may continue to have lab work performed at another laboratory without using the Lab Card Select Program; however, your standard benefits for outpatient laboratory services will apply.

Q. What if the physician or the office staff has not heard of Lab Card Select?
A. Ask them to call Lab Card Select Client Services at 1-800-750-1253 to speak with a client service representative who will explain the Lab Card Select Program and fax a packet of information for their immediate use. You can also call the Lab Card Select Client Services number or visit the website, www.labcardselect.com, to ask that they contact your physician in advance of your next visit.

Q. Can testing under the Lab Card Select Program be sent to any Quest Diagnostics laboratory?
A. No. To ensure you receive the benefit of the Lab Card Select Program, you must show your healthcare card with the Lab Card Select logo and/or Lab Card Select card and verbally request to use the Lab Card Select Program. Your physician should clearly mark Lab Card Select on your laboratory orders
and call 1-800-750-1253 for a Lab Card Select pickup.
Specimens will be sent to a participating Quest Diagnostics laboratory and results will be sent back to your physician, typically the next day. If this process is not followed, your specimen might be processed at a non-participating Quest Diagnostics laboratory, and your standard benefits for outpatient laboratory testing will apply.

 
 
 

Definitions for frequently performed tests:

Cholesterol
Cholesterol is one of the major fats (lipids) in the body. High levels may indicate an increased risk of heart disease. Levels can be controlled with diet, exercise and/or medications.

HDL-Cholesterol
Elevated high density lipoprotein (HDL) cholesterol may be associated with decreased risk of heart disease.

LDL-Cholesterol Elevations of low density lipoprotein (LDL) cholesterol may be associated with an increased risk of heart disease. High levels of LDL may be reduced by diet and/or medication.

 

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